Support and FAQ
What shipping methods do you offer?
We ship the orders via different shipping providers depending on your country and with express couriers such as DHL, UPS, GLS, and DPD. Therefore, all orders ship safely, and you can easily track them using the link we’ll send you once we ship the product.
How long will it take to get my order?
You will typically receive the products within 3-5 days after your order. While we work hard to reduce that shipping time, you can enjoy completely free shipping. You can order as little (or as much) as you need and not worry about additional shipping costs. We will send you a shipping confirmation with a link to track your package as soon as we have shipped your order.
Where do you ship?
Currently, we only ship to the 27 EU countries, Norway and Switzerland. We are planning to expand our shipping capabilities in the future, so visit us from time to time to keep up with our updates.
How can I find out the status of my order?
Once we proceed with your order, we’ll send you an email with your order details and a link to the tracking number. That way, you will be able to check where your order is at any moment.
How can I change or cancel my order?
If you want to change the products you’ve ordered, have made a mistake in your info, or want to cancel your order, drop us a line at email@example.com. We’ll do our best to help you quickly!
Do I need to create an account to put an order?
No, you don’t need to create an account to order our products.
What is your return policy?
Suppose you’re not satisfied with the product or its quality (though we doubt that could happen). In that case, you can return it within 30 days after receiving the order. The only requirement: the product has to be unopened and undamaged. You can contact us using the contact form or by email at firstname.lastname@example.org if you want to return your products, and we will provide you with detailed return instructions.
What payment methods do you accept?
We accept the following payment methods: credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay.
Do I need to pay taxes when I order something?
You don’t need to pay any taxes before or after receiving the order. What’s more, you also don’t need to pay for shipping - it’s completely free.
Are your products gluten-free or lactose-free?
Most of the products we offer are free of gluten, lactose, sugar, wheat, artificial flavors, sweeteners, and preservatives. But since the variety of our products comes from different manufacturers, you should always check the supplements facts and ingredients that you can find in the product descriptions. If you have specific allergies or medical conditions, please consult your physician before taking any supplements.
Can I take your products with other prescription medications?
If you’re taking any prescription medications, please get in touch with your physician before adding supplements to your diet. Some of them may affect medication absorption or reduce the effect of your medication.
How do you ensure the quality of your products?
Before offering you the product, we meticulously select the suppliers among thousands of manufacturers who can solely provide the best quality products. Then when we have chosen the supplier, we carefully handpick the products that are both useful and affordable to busy achievers. So have no doubts about the quality of our products when you want to get something for yourself!
How do you verify the product effects and benefits?
We base all the descriptions of benefits and effects on scientific research, public surveys, and scientists’ claims. Some of the claims are well-established claims approved by the official EU Register of Nutrition and Health claims so that you can be sure about their trustworthiness. Still, we can’t guarantee that you will feel or get any specific benefit or outcome. Some of the benefits are only present with long-term use and other benefits you might not experience for many reasons. The only way to understand if a particular supplement is helpful to you is to try it for some time. That is the best way to see if its effect meets your goal or you need to find something else. If you have any doubts about whether you should take a specific supplement, then consult your doctor.